Return, Refund & Cancellation Policy
Overview
At RIMS India, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase – due to damage, defect, or wrong delivery – we are committed to making things right, subject to the terms below.
1. Cancellation Before Dispatch / Delivery
You may cancel your order free of cost before the order is dispatched or when it is still “Processing.”
Once the item is dispatched for delivery, cancellation requests will not be accepted; you may instead request a return after delivery (see below).
2. Returns & Exchanges (Post-Delivery)
3.1 Return Window
You may request a return or exchange within 7 days from the date of delivery. (You may choose to extend this to 15/30 days depending on product type – customise accordingly.)
Returns requested after the specified window will not be accepted.
3.2 Conditions for Return / Exchange
To be eligible for a return or exchange, the following conditions must be met:
Products must be returned unused, undamaged, and in their original packaging (box, protective wrapping, covers, labels, manuals, accessories, etc.).
All supplied accessories, user manuals, warranty cards (if applicable), and original invoice or proof of purchase must be included.
Items must be well-packaged for return to avoid transit damage.
Furniture or large products should be returned in appropriate packaging to ensure safety during transit.
3.3 Non-returnable / Non-exchangeable Items
We cannot accept returns or exchanges for:
Items that have been used, installed or assembled (if applicable)
Items that are damaged due to misuse, negligence, or normal wear & tear after delivery
Items missing original packaging, accessories, tags, or invoice
Special or custom orders (if you have opted for custom size/design, unless there’s a manufacturing defect – clarify if you accept such returns)
Any product marked as “Final Sale” or “Non-returnable” at the time of purchase
3. Return / Exchange Request Process
To initiate a return or exchange, please contact our Customer Support team at info@rimsindia.in / +91 8448700870 / +91 8448700870 within the return window. Provide your order number, product name / SKU, and reason for return.
Once approved, our team will share the return instructions — such as pickup schedule or drop-off address, depending on logistics.
The product should be returned in its original packaging with all components, accessories, and invoice.
After we receive the item, we will inspect it to ensure it meets our return conditions.
4. Refunds, Replacements, or Store Credit
If the return is due to a manufacturing defect, wrong delivery, or damage during transit – you will be eligible for a full refund, replacement (same product), or store credit, at your choice.
If you return an item for change of mind (and item qualifies per our conditions), the refund will typically be processed after deducting any applicable shipping or restocking charges (if mentioned at time of purchase).
Refunds will be processed using the original payment method (e.g. UPI, card, net-banking) – depending on payment gateway – within 7 to 14 business days after return acceptance.
We reserve the right to delay or deny a refund/replacement if the returned item does not meet the conditions above.
5. Return Shipping & Charges
In case of defective, damaged, or incorrect delivery, we will bear the return shipping cost.
For returns due to change of mind, customer-initiated return, or wrong selection, the customer may be responsible for the return shipping and any handling charges.
Items should be packaged securely so they are not damaged in transit; improper packaging may lead to rejection of return.
6. Cancellation / Return for Custom / Made-to-Order Furniture / Items
Custom furniture or made-to-order items (size-specific, bespoke designs, etc.) are non-returnable and non-exchangeable, unless there is a proven manufacturing defect or a defect in delivery (wrong item delivered).
Please verify all sizes, measurements, and product specifications carefully before placing such an order.
7. Defects, Damage or Wrong Delivery Claims
If you receive a damaged or defective product, or receive the wrong item/model – you must notify us within 48 hours of delivery (or as per your logistics policy) along with clear photographs of the damage or incorrect item.
We will initiate a return or replacement free of cost.
8. How to Contact Us
For any cancellation, return or exchange requests – or for queries related to delivery, damage or defects – please contact:
Customer Support
Email: info@rimsindia.in (or your actual support email)
Phone/WhatsApp: +91 8448700870
Working Hours: Mon–Sat / 10:00 AM – 7:00 PM
Please keep your order number, invoice copy, and photos (if applicable) ready when contacting us.
9. Changes to This Policy
RIMS India reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page and will apply to purchases made after the date of revision.
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